On eBay, people from around the world are buying products. What a seller needs to keep in mind is they are also providing a service.
Buyers may have questions about the item, items may get lost in the mail, or the buyer may want to return the item. It is important to be provide top service to your customers so that they leave you a positive review, and hopefully, buy from you again. This means answering all messages promptly, and doing what you can to make sure the customer has a positive experience.
Buyers are more likely to purchase from someone who has positive ratings. I know I am often willing to pay more purely for the benefit of knowing I am dealing with a trustworthy seller.
Other benefits of positive reviews come from eBay. If you have strong sales, positive reviews, and follow eBay’s guideline, you could become a top rated seller. This is a great benefit because eBay gives you a discount on selling fees.
Everyone wins when you provide great service!
